shipping:

Shipping is available to U.S. customers only. We do not ship outside the United States at this time.

We do our best to have all items in stock. If an items is out of stock, it may take up to 7 business days for your order to ship.

We do not ship on weekends or holidays.

Alyssa McKenzie uses USPS 1st Class Mail or USPS Flat Rate Priority Mail to send items 13 ounces and under. For orders over 13 ounces, USPS Flat Rate Priotiy Mail is used. Orders totalling over $75 are eligible for FREE SHIPPING via USPS Flat Rate Priority Mail. All packages have Delivery Confirmation.

To track your package, please go to www.usps.com with your delivery confirmation number. It will show that a shipping label has been generated for your order. The USPS site will indicate when your item has been delivered to it’s destination.

The USPS website doesn’t display where your order is located while in transit. If you have questions regarding your order’s location once you have a confirmation delivery number, please contact your post office for assistance. We cannot track this for you.

Once the USPS Delivery Confirmation tracking number indicates that your order has been delivered, we are no longer responsible for your package. We cannot be held responsible for lost or stolen packages, and do not provide refunds or replacements.

Please contact your local Post Office or contact your mail carrier to address lost parcels, or to file a claim.

Delivery dates are not guaranteed due to various delays and circumstances that the United States Postal System may be experiencing.

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returns & exchanges:

We recommend requesting a sample when available.

Only exchange or merchandise credits are issued. Refunds are not available. A return authorization number will be issued for all exchanges. Please contact us at for a return authorization number for an exchange of new product, or items damaged in shipment. Merchandise that has been opened or used may not be returned. Sealed items must have the seal intact. Samples, makeup brushes, mascaras, lip products, and lash primers are not returnable.

Items returned in perfectly new and re-sellable condition will be exchanged as long as it is received within 25 days of purchase.

Returns received in poor condition ( broken, leaking, crushed, dented damaged, tampered with in any way, not resellable, etc...) are not eligible for an exchange. Please take care in packing items authorized for return.

Once received, a credit towards another purchase or an exchange will be issued, but shipping charges are not refundable.

If your order was damaged in shipment, please contact us within 48 hours. Once the damaged item has been returned to us, a replacement for the exact same item will be issued. Customer is responsible for return shipping costs. A 15% restocking charge will be issued for unclaimed or refused shipments.

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legal disclaimer

All products purchased and used from this website are done so at your own risk. No medical claims or guarantees of product performance are offered or implied. You are using products listed on this site at your sole risk and are responsible for all actions and consequences resulting from usage. In purchasing products from Alyssa McKenzie, you agree to indemnify and hold harmless Alyssa McKenzie & Alyssa McKenzie, LLC from any claims, causes of action or damages (including without limitation any direct, compensatory, special, indirect, consequential, incidental, or punitive damages) arising out of Alyssa McKenzie, LLC performance of services or provision of products, or for consequential economic damages or consequential damages to person or property, including damages arising from any acts, omissions, or negligence on the part of Alyssa McKenzie, LLC , its agents or employees.

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your privacy

Any information gathered on this site is for the purposes of billing, shipping and credit card authorization. Your information will not be sold or redistributed.